Email Notifications
Overview of Email channel prerequisites and setup
Overview of Email channel prerequisites and setup
Email is a widely used and reliable channel for sending payment-related notifications to customers. It provides an easy and secure way to communicate important payment details, such as payment confirmation, status updates, and any actions performed on the transaction (e.g., refunds, voids). Email notifications are ideal for delivering detailed information and ensuring customers have a formal record of their transaction activity.
To ensure Email notifications function smoothly, certain prerequisites must be met:
Customer Email: The customer’s email field must be mandatory and provided during the creation of the payment transaction. To add the customer email and set it as a mandatory field, please refer to the section.
Template Configured: Ensure the email template is fully configured and reviewed for accuracy and completeness before enabling email notifications. Information about how to configure the template is accessible .
Enabling Email Templates: Merchants can enable these templates by selecting the appropriate checkboxes during the payment transaction creation process, either before or after the payment, based on the specific requirement.
Ottu sends email notifications to customers based on specific states in the payment lifecycle. These states ensure that customers are informed about important transaction states, improving transparency and communication.
Email notifications are triggered for the following payment states:
created
paid
authorized
canceled
failed
expired
Email notifications are triggered for the following operation states:
captured
refunded
voided
Below are the fields within the Units Configs adding process that affect the Email notification template, along with the plugins to which these templates apply.
By following these steps, you ensure that customers receive timely and professional email updates regarding their payment statuses and any operations performed on their transactions.
For more information about these payment states, please refer to the section.
For more details on these operation states, please refer to the section.
All required email configurations are applied during the adding process. Refer to the section to explore the steps for adding new unit configurations.
For the plugin, the is not available.
