Email Notification triggering cases and receptionists.
Below are the cases when email notifications are triggered and to whom they are sent:
If the transaction transitions to the Manual Action Required state:
the maker will be notified.
If the refund or void operation transitions to the Done state:
An email will be sent to the customer. The maker can also receive this email by enabling the required configuration:
Go to the Ottu Dashboard > Administration Panel > Unit > Unit Configs, then scroll down to the BCC initiator checkbox and check it.
If the refund or void operation transitions to the Rejected state:
An email will only be sent to the maker.
