SMS Notifications
SMS is a fast and convenient channel for sending payment-related notifications to customers. With high open rates and immediate delivery, SMS is ideal for sending concise, time-sensitive payment details such as payment confirmations, status updates, or critical actions performed on a transaction (e.g., refunds, voids).
To ensure SMS notifications work seamlessly, certain prerequisites must be met:
Customer Phone Number: The customer’s phone number must be required and provided when creating a payment transaction. To set the phone number as a mandatory field, please contact Ottu support team.
SMS Template Configuration: Ensure that the SMS related templates are fully configured and reviewed for accuracy and completeness before enabling SMS notifications. To configure SMS templates, please contact Ottu support team.
Enabling SMS Templates: Merchant can enable these templates by selecting the corresponding checkboxes during the payment transaction creation process, either before or after the payment, depending on the specific requirement.
SMS Provider: A dedicated SMS provider should be added and configured through Ottu support team. For more information about SMS providers, please check SMS Providers section.
Below is the list of supported SMS providers categorized by country and region, along with their integration codes for easy configuration.
Kuwait 🇰🇼
Twilio
twilio
Nexmo
nexmo
MPP
mpp
MsgQ8
msgq8
KwtSMS
kwtsms
KwbSMS
kwbsms
Synapse
synapse
United
united
GIC
gic
Strust
strust
SMS Box
smsbox
KSA 🇸🇦
Taqnyat
taqnyat
DEEWAN
deewan
Bahrain 🇧🇭
BHSMS
bhsms
Etisal
etisal
Bareed
bareed
Oman 🇴🇲
ismart
iSmart
country
Country
ooredoo
Ooredoo
MENA 🌍
Route
route
FCC
fcc
FCC Falcon
fcc_falcon
FCC Puffin
fcc_puffin
Knews
knews
Ottu sends SMS notifications to customers based on key states in the payment lifecycle. These states ensure that customers are informed about important transaction states in a timely manner.
The following states trigger SMS notifications for payment events:
created
paid
authorized
canceled
failed
expired
For more information about payment states, refer to the Parent Payment States section.
SMS notifications are triggered for key operation States, including:
captured
refunded
voided
For further details on operation states, see the Operation Clauses section.
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